If you are looking to excel and make a difference, take a closer look at us… The Executive, Remittance Centralized Unit (2-Year Contract) will play a crucial role in facilitating international money transfers for our customers and be responsible for providing excellent customer service, ensuring smooth and efficient transactions while adhering to regulatory compliance. The successful candidate will report to the Head of Centralized Operations.

Key Responsibilities

• Customer Service: Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Assist customers in understanding remittance processes, fees, and exchange rates while educating them on available options and channels.
• Transaction Processing: Process remittance transactions accurately, including verifying customer identification, collecting necessary documentation, monitoring transaction status, and ensuring compliance with internal procedur...