At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The job holder is responsible for processing levy-related transactions and appeals effectively and efficiently, resolving escalated customer enquiries in a timely manner, reviewing existing levy administration processes and SOPs; and performing system enhancement testing.

• To process levy related transactions/cases according to approved criteria/guidelines
• To handle and resolve escalated customer enquiries within service standards
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