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Executive, Guest Service

Company

CapitaLand

Location

singapore, north singapore, Singapore

Type

Full-time

Job Description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

  • Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
  • Promote teamwork and quality service within the team and coordination with the other departments
  • Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access...

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