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Executive, Guest Service

Company

Ascott International Management Pte Ltd

Location

singapore, north singapore, Singapore

Type

Full time

Job Description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

  • Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
  • Promote teamwork and quality service within the team and coordination with the other departments
  • Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access...

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