Role Summary: Administer the vacant possession process, oversee defect rectifications, manage customer feedback, and ensure services are delivered in line with Eco World Class standards.
Key Responsibilities
Support to Customer Service Operations
- Implements handing over processes and building defect management activities in accordance with Eco World SOPs.
- Supports smooth operational flow across developments through efficient task execution.
- Collaborates with internal departments and contractors to ensure completion of defect works on time.
Defect & Complaint Management
- Addresses customer feedback professionally and proposes solutions aligned with service standards.
- Implements effective follow-up measures to ensure prompt closure of complaints.
- Reviews complaint trends and supports continuous service improvement initiatives.
Team Coordination & Delegation