The Credit Operation & Recovery Executive is responsible for managing overdue accounts, ensuring timely recovery of outstanding payments, and supporting daily credit operations. This role requires strong analytical skills, effective communication, and the ability to work in a fast-paced environment to achieve collection targets and maintain customer account accuracy.

Key Responsibilities

Credit Operations

• Monitor and track overdue accounts across different MIA (Months in Arrears) buckets.
• Ensure timely updates of SOA (Statement of Account), payment reconciliation, and customer account accuracy.
• Update daily dunning interaction accurately on daily tracking sheets.
• Maintain accurate customer payment records, payment receipts and other supporting documents.
• Coordinate with internal teams (Finance, Customer Service, Sales) on account status and payment-related matters.

Debt Recovery

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