1. Operations Management

• Support and oversee daily outpatient service operations, including patient flow, waiting times, referral turnaround times, appointment scheduling, and resource utilisation to ensure operational efficiency and service quality.
• Collaborate with the Outpatient Services team to review workflows, service processes, and the care environment; propose and implement improvements to optimise service delivery.
• Develop, review, and maintain Standard Operating Procedures (SOPs) and ensure accurate documentation of clinical and operational records within hospital IT systems.
• Manage and resolve patient service issues, feedback and escalations promptly and professionally, in collaboration with relevant stakeholders.
• Implement and support service improvement initiatives aligned with patient experience, safety, and care outcomes.
• Assist in outpatient service audits, quality reviews and accreditation or regulator...