Job Description: Provide a positive customer experience by being helpful, sensitive to customer needs, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

Responsibilities

• Connect with customers and live up to our brand promise of how we can help them at all times.
• Converse with customers in a way they fully understand, providing helpful solutions and products based on their needs.
• Always conduct oneself in an ethical manner, adhering to the TCF (Treating Customer fairly) principles.
• Identify and sell or cross‑sell products aligned to customer needs.
• Maximise channel optimisation opportunities aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital an...