Maintain high standards of client servicing and patron experience. Oversee event operations, including planning and casual staff management. Prepare cost estimates for potential hirers. Plan and customize manpower deployment for events. Planning of event logistics allocation, liaising with other departments as needed. Prepare event-related documentation and coordinate operational execution. Recruit, train, and manage FOH casual staff, including conducting event briefings. Develop usher training materials and conduct annual training sessions. Coordinate with official caterers to ensure seamless execution of catering set-ups. Assist in developing and managing outsourcing contracts. Serve as the liaison for ticketing matters with appointed ticketing agents. Support StarTix ticket sales inquiries and refund requests. Generate daily ticket sales reports and other finance-related reports for StarTix events. Assist in managing and updating the StarTix website and social media platforms. Monit...