Location: Milan preferred or Rome

Department: IT Clearing

Key Responsibilities

• Assist the Service Manager in the day-to-day management of client service delivery.

• Monitor, track, and report on key service performance metrics (SLAs, KPIs, and incident trends).

• Support the resolution of incidents, problems, and change requests with technical support teams.

• Support meetings and service reviews by preparing reports and presentations.

• Maintain service documentation, service catalogs, and process records in accordance with ITIL standards.

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