Description
Amazon seeks a creative, data-driven, and experienced Senior Program Manager to join the EU FBA Support Operations team to build and scale our Voice of Seller (VoS) program. This role offers the opportunity to shape how Amazon understands and acts on seller feedback — transforming raw signals from millions of contacts into resolved issues that improve the experience for millions of sellers.
As a Senior Program Manager, you will own the strategy and execution of our seller intelligence ecosystem. You'll work at the intersection of technology, operations, and business strategy to identify systemic pain points, design solutions, and drive cross-organizational accountability for resolution. The program is transforming from a manual mechanism into an AI-powered insights platform — you'll architect what comes next.
You will work independently with senior leadership visibility, driving complex initiatives that span multiple organizations. This role requires someone who ca...