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Escalation Specialist, Social Comms and Escalations

Company

Google

Location

singapore, Singapore

Type

Full-time

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in a customer or client-facing role supporting incident response management, risk mitigation, or customer support.
Preferred qualifications
  • 2 years of experience building relationships with stakeholders or clients.
  • 2 years of experience analyzing data and generating business insights in order to guide business decisions.
  • 2 years of experience in managing vendor and outsourced providers.
  • Ability to work with systems tools, such as SAP, homegrown systems, etc.
About The Job

The Consumer Experience Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Marketing, Data Science and...

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