Johnson & Johnson is a global leader in health care, dedicated to preventing, treating, and curing complex diseases while delivering smarter, more personalized solutions.

Job Overview

The ERLR Senior Analyst provides expert support for employee relations, serving as the first point of contact for inquiries and policy questions. The role combines case management, team leadership, and continuous improvement to ensure timely, high-quality service within the assigned region.

Key Responsibilities

• Manage moderate‑complexity employee relations and performance management cases independently.
• Provide day‑to‑day guidance to a small team of Analysts and act as escalation point for sensitive or complex queries.
• Ensure timely and effective case closure, including triaging requests, monitoring progress, following up on actions, and maintaining accurate documentation.
• Analyze ERLR metrics and workforce trends to deli...