Overview

Drive impactful IT solutions at RRC Polytech as an Equity and Diversity Business Systems Analyst. This full-time role requires strong IT Service Management knowledge to enhance academic and operational environments. In this full-time position, you’ll design and improve ITSM platforms, ensuring solutions meet business needs while supporting instructors, staff, and students. Your focus will be on strengthening technical support for teaching systems and managing multiple projects from planning to full implementation.

Responsibilities

• Design and configure IT Service Management platform
• Provide support in academic simulation environments
• Improve consistency of teaching and learning systems
• Refine ticket workflows and management processes
• Assess operational impacts of system changes

Qualifications

• Diploma in Information Technology or Business Analysis
• Strong IT S...