UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for an experienced Call Quality Agent with exceptional communication skills in English, based at DHA1, sector F, Rawalpindi.

Timings

10 AM - 7 PM

Location

DHA1, sector F, Rawalpindi

Responsibilities

• A Language Assessor would be primarily responsible for conducting English language assessments (Conducting and Coordinating for New and Existing Employees, including those whom we interview) (In House and 3rd Party External)
• Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery
• Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC
• Customer Services Training Specific to UK Culture - UK English Language. Ongoing Training and Devel...