Provides leadership and management oversight to a variety of engineering work centers, project managers and a development, security and operations work center.
Ensures consistent and professional delivery of quality services and timely responses to requests for services and support.
Oversees the architecture of highly complex, global solutions across the appropriate engineering environments to meet business requirements or enhance performance.
Provides escalated, highly complex technical support to customers by investigating and resolving systems-related matters of significance; provides support telephonically and/or electronically.
Oversees, plans and conducts the technical aspects of large, complex projects; coordinates the efforts of technical support staff in the performance of assigned projects.
Provides complex technical consultation on current and propose...
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