Role Overview
Zelis is seeking a skilled SQL Production Support Engineer to support mission‑critical healthcare and payments applications. The role focuses on production support, SQL server operations, incident management, and system reliability, ensuring high availability and performance of enterprise platforms.
Key Responsibilities
Provide L2/L3 production support for business‑critical applications and databases.Monitor, troubleshoot, and resolve production incidents related to SQL Server, application jobs, and data issues.Perform advanced SQL analysis, including query optimization, deadlock analysis, and performance tuning.Execute root cause analysis (RCA) for production issues and implement preventive measures.Support batch jobs, ETL processes, stored procedures, and scheduled SQL tasks.Work closely with application, DevOps, DB, and infrastructure te...