Description

ROLE SUMMARY:
The Planning & Execution Manager is responsible for translating strategic/complex loyalty building initiatives/program roadmap and prioritized backlog into actionable plans, meticulously tracking progress, identifying and mitigating risks, and optimizing operational processes within the agile framework to help grow Customer Lifetime Value (CLV). This role is critical to ensuring the seamless flow of work and successful delivery of squad initiatives, with focus on coordination, resource allocation, dependency management, and continuous improvement.

DUTIES & RESPONSIBILITIES:

Design campaign and relevant enabling requirements - Define mechanics and pre-launch activities, ensuring an optimal customer experience across all touchpoints, and detailing the Go-to-Market (GTM) strategy, encompassing elements like communication, customer journey, channel experience, and process readiness.

Drive collaboration amo...