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End User Support Engineer I

Company

Arch Capital Group

Location

Manchester, United Kingdom

Type

Full time

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

  • Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
  • Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on th...
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