Deliver high-quality technical support and customer service, ensuring all incidents and service requests are resolved promptly and professionally.
Install, configure, upgrade, support, and troubleshoot Microsoft Windows operating systems and authorized applications, including Microsoft Office, Adobe, and laboratory workstation software.
Provide hands-and-eyes support for IT infrastructure components, including servers, storage systems, tape media, network devices, voice systems, and structured cabling.
Install, maintain, and troubleshoot desktops, laptops, printers, and other authorized peripheral devices.
Perform hardware break-fix services and preventive maintenance for end-user computing devices and peripherals.
Support desktop lifecycle management activities, including hardware deployment, asset tracking, system builds, software installation, user migration, refresh programs, and decommissioning.
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