Position Overview

MCI is a fast‑growing tech‑enabled business services company focused on customer experience, business process outsourcing, and cloud technology solutions. We operate call centers worldwide and serve diverse industries.

Key Responsibilities

• Client Relationship Management: Maintain and grow relationships with existing accounts.
• New Client Onboarding: Lead implementation of new accounts for smooth onboarding.
• Strategic Business Development: Identify and pursue new business opportunities.
• Sales Support & Lead Transfer: Qualify leads and coordinate handoff to sales team.
• Consultative Outreach: Communicate the organization’s capabilities via phone and email.
• Pipeline Management: Develop and nurture a pipeline of leads from initial contact to closed status.
• Regional Oversight: Provide leadership and guidance on client engagement strategies.
• Team Leadership: Offer performance ma...