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Employee Service Manager, APAC

Company

IGT

Location

chennai, India

Type

Full-time

  • 8+ years of HR experience, including shared services or HR operations leadership
  • Experience **managing teams across multiple APAC countries **
  • Experience leading service delivery in a high-volume, process-driven environment
  • Hands-on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)
  • Experience managing service delivery metrics (SLAs, KPIs, case quality)
  • Strong understanding of **HR operations and regional compliance considerations **
  • Experience supporting scaling or transformation of shared services operations (preferred)
  • Experience working across diverse regulatory environments (e.g., India, China) (preferred)
  • Experience supporting adoption of automation or technology solutions (preferred)
  • Proficiency in Microsoft 365, particularly Excel (preferred)

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