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eMPF Centre Manager

Company

HKT

Location

Hong Kong, Hong Kong

Type

Full Time


Internal Job Description

Responsibilities

  • Oversee daily operations of the assigned service centre, including facilities such as kiosks, drop‑in boxes, counters, and related tools.

  • Manage centre manpower planning, roster arrangement, and workflow execution to ensure smooth operations.

  • Execute eMPF service workflows and internal administrative processes in accordance with corporate and regulatory standards.

  • Handle MPF-related enquiries and complaints, ensuring timely resolution or proper escalation of complex cases.

  • Ensure all Service Centre staff comply with company policies, operational guidelines, and relevant regulatory requirements.

  • Provide training, coaching, and performance feedback to frontline staff.

  • Coordinate with the Operations Manager and other Centre Managers on resource reallocation, especially during traffic imbalance between centres.

    • Requirements

  • Universi...

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