Key Responsibilities

• Customer Support : Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance : Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs : Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation : Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance : Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance : Ensure all service activities meet company quality standards and customer expec...