The Executive Director, Head of Technology Service Management & Governance leads the Control pillar within the SRE operating model, responsible for establishing and governing enterprise technology service management processes across Group Technology.

This role ensures that key operational control processes—including change, problem, lifecycle governance, and service governance—are integrated end-to-end, eliminating gaps and fragmentation across the technology operating model. The function also embeds governance and control mechanisms directly into systems and workflows to ensure operational discipline, regulatory compliance, and efficient technology operations at scale. The role serves as a critical control authority across Group Technology, partnering with engineering, operations, risk, and audit teams to ensure strong operational governance and resilience.