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E-Commerce Chat Support Specialist — CX & CSAT Focus

Company

ibex. Pakistan

Location

karachi division, Pakistan

Type

Full-time

ibex. Pakistan is seeking a dedicated Customer Support representative who will be the first point of contact for customer inquiries in Karachi Division. This role involves managing inbound chat and emails, ensuring a high-quality customer experience, and troubleshooting issues efficiently.

The ideal candidate should have strong verbal communication skills in English and a minimum of 6 months of experience in a customer-facing role. The position offers various employee perks including medical insurance, provident fund, and ergonomic infrastructure.

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