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Duty Manager – VIP lounge YYC

Company

Swissport International AG

Location

calgary, Canada

Type

Full-time

If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges worldwide under the “Aspire Lounges” brand name.

Job Summary

Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.

Your activities

  • Supervises the Lounge Agents
  • Assign duties, direct staff
  • Ensure that the daily report is properly completed and sent to all the relevant parties
  • Ensure that all operations are run in line with budgets and financial KPIs, and that the lounge complies with all audits and has perfect scores
  • Coach and train staff members, maintain performance management records while working, following the applicable collective bargaining agreement
  • Ensure compliance with Transport Canada, airline ...

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