Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Ensures the strict control of room keys.
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
Understands rate structure and promotional rates available.
Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the Hysat and ensures that the relevant changes are implemented.
Ensures that Front Office associates work in a supportive and ...