As Duty Manager, oversee the daily operations of the Front Office to ensure seamless, personalized service that consistently exceeds guest expectations. Maintain InterContinental brand standards and service behaviours while ensuring efficient and engaging guest interactions from arrival to departure. Create memorable guest experiences through personalized welcomes, attentive service, and professional handling of guest issues and emergencies. Maintain a well-presented lobby environment and foster strong collaboration across departments while leading and developing the Guest Service team.

**Guest Experience & Lobby Presence**

+ Create a welcoming and engaging atmosphere in the lobby and reception area at all times.
+ Personally welcome arriving guests and ensure a seamless arrival experience for both in-house and visiting guests.
+ Personalize guest interactions throughout the service process to make each visit memorable.
+ Identify opportunities to delight gue...