4 Viaduct Harbour Avenue, Westhaven, Auckland 1010, New Zealand

Duty Manager (Full-Time)

Position Overview

As Duty Manager at QT Auckland, you’re the conductor of the chaos (the good kind). You’ll lead the hotel on shift, keeping operations seamless, guests delighted and the team energised. From Front Office to F&B and everything in between, you’ll be the go-to decision maker — balancing service, safety and commercial outcomes with confidence and style.

This is a full-time role for someone who thrives on pace, people and problem‑solving — and knows how to turn a moment into a memorable experience.

Key Responsibilities

• Lead the hotel on shift, overseeing operations across all departments.
• Deliver exceptional guest experiences, resolving issues quickly and professionally.
• Coordinate arrivals, departures, VIPs and group movements with precision.
• Drive occupancy, room rate and upselling initiati...