Duty Manager / Front Office Manager (Based in Sungai Long Kajang)

Job Openings Duty Manager / Front Office Manager (Based in Sungai Long Kajang)

About the job Duty Manager / Front Office Manager (Based in Sungai Long Kajang)

Job Summary

Assisting Front Office Manager in the overall day to day operations whilst on duty. Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all gusts to maximize customer satisfaction. Ensure quality in all aspects of work and among the staff in the department. Liaise with different departments for smooth and coordinated work.

Key Responsibilities

• Ensure that all Front Office team members are familiar with the hotels products and services, current promotions, policies and other important information.
• Ensure that all Front Offices SOPs are adhered to by all...