Mercier Consultancy is looking for a Dutch Speaking Customer Service Representative to join our Online Retail Department. In this dynamic role, you will be responsible for delivering excellent support to our Dutch-speaking customers, guiding them through their online shopping experience and addressing any inquiries or concerns they may have.

Your fluency in Dutch will be essential in providing effective communication while assisting clients with product inquiries, order processing, returns, and any other issues related to our retail operations. As a key part of our customer service team, you will help enhance customer satisfaction and loyalty to our brand.

Responsibilities

• Provide outstanding customer service in Dutch through phone, email, and chat regarding online retail inquiries
• Assist customers with product selection, order tracking, and returns
• Troubleshoot and resolve customer issues promptly and professionally
• Document cust...