Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role involves providing professional customer service to Dutch-speaking clients, assisting them with insurance-related inquiries, claims, and policy information to ensure excellent customer satisfaction.

Key Responsibilities

• Deliver professional and empathetic customer support to Dutch-speaking clients via phone, email, and chat regarding insurance products, claims, and policies.
• Address customer questions and resolve issues efficiently, maintaining a high standard of service.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to resolve complex customer cases and escalate as necessary.
• Stay informed of insurance products, regulatory requirements, and company policies.
• Provide feedback to help improve the customer service ex...