Dutch Cx Team Lead

Department: Customer Experience

Employment Type: Full Time

Location: Trimble Offices, Morley

Compensation: £33,600 - £38,000 / year

Description

About the role: As a Team Leader – Dutch Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment.

Getting Started

• Learn our tone of voice, systems, and customer service processes.
• Shadow experienced colleagues to understand customer journeys, workflows, and best practices.
• Gain confidence leading a team and handling escalated customer interactions.

Estab...