About the Role

We are looking for a Dutch-speaking Customer Service Representative to join our global team in Porto. In this role, you will support customers with inquiries, provide accurate information, and ensure a high-quality service experience.

This position offers the opportunity to work in an international and regulated industry environment.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide information and support regarding medical devices
• Ensure accurate documentation of all interactions
• Follow company procedures and compliance guidelines
• Deliver high-quality customer service
• Collaborate with internal teams to resolve customer requests

Requirements

• Dutch and English (minimum C1 level English required)
• Previous experience in customer service is an advantage