Responsible for managing driver relationships and enquiries across Taxi, CRAC, and Virtual Fleet, ensuring efficient issue resolution, accurate documentation, and smooth daily operations. Key Responsibilities 1. Driver Support Handle driver enquiries via walk-in, calls, and email
Support onboarding/offboarding, vehicle matters, rentals, and policies
Build strong driver relationships and resolve issues promptly
2. Frontline Operations Manage walk-in counter and inbound calls professionally
Ensure efficient queue handling and timely service
Record all interactions in internal systems
3. Administration Respond to emails within SLA
Maintain accurate driver records and documentation
4. Reporting Prepare regular reports on enquiries, issues, and trends
Analyse data to identify improvements
5. Compliance Ensure adherence to company policies and procedures
Support audits and stay updated on policy changes
6. Coordination Work with internal teams (operations,...