Driver Success Lead | Zifty | Full-Time | In-Office

You'll be the primary point of contact for driver support, working closely with Operations to maintain reliability, accountability, and engagement across the platform.

What You'll Do


+ Manage driver onboarding, orientation, and activation

+ Handle escalations, pay disputes, and support issues professionally and promptly

+ Monitor performance metrics, reliability trends, and zone coverage gaps

+ Communicate operational updates, safety alerts, and company initiatives to drivers

+ Build engagement initiatives that strengthen driver morale and recognition

+ Maintain SOPs, training materials, and driver-facing resources

+ Identify recurring issues and recommend process improvements


What We're Looking For


+ Background in operations, logistics, driver management, or customer support

+ Comfortable managing difficult conve...