Dorset Police Contact Management

Location: Bournemouth Contact Centre, Dorset

Salary: Scale D £31,012 to £34,039 per annum inclusive of a 14% shift allowance PLUS up to approximately £2500 weekend working allowance, which is claimable.

A Contact Officer is the first point of contact for a caller to Dorset Police. What you say and how you say it will help resolve the caller's query and influence how they feel about Dorset Police once the call has been completed.

A unique job for a unique person demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close-knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

Acting as the front line of policing as one of our Contact Officers you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate...