About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community, and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work, we need to raise more than £14 million each year to run and support our care services.

Responsibilities

• Play an active supporting role in planning and delivering Acorns donor experience strategy and plan
• Answer and coordinate general enquiries efficiently and to the highest customer care standards
• Supervise the recording, banking and thanking of donations for the Donor Experience team
• Work collaboratively with colleagues across Fundraising to develop fundraising stewardship content and impact reports
• Maintain accurate, up-to-date d...