Full Time - Reg 37.50 hours
Penfield, NY, US

Salary: $21.50 Hourly


The Customer Service Team Leader for Donor Acquisition provides on-site operational support across multiple ADC locations to ensure a positive, efficient, and mission-aligned donor experience. This role serves as a flexible team resource, assisting at various sites as needed, supporting donation flow, and helping maintain smooth daily operations. The Team Leader helps train new hires, reinforces service expectations, and models consistent Living Goodwill BLUE behaviors. Additional responsibilities include supporting special donation pickups by safely operating the box truck, assisting with donor acquisition initiatives, and performing other duties as assigned to strengthen donor satisfaction and operational continuity.

ESSENTIAL DUTIES & RESPONSIBILITIES


RESPONSIBILITY

% OF TIME

SUMMARY


Customer Service & Donation Intake

15%
...