Position Description:

We're looking for DNA Banking Client Support Consultants with experience working with CRM systems. With this opportunity you'll get a chance to analyze and provide effective resolutions to client inquiries. Please see details below and apply if you fit the bill!

Your future duties and responsibilities:

. Serve as a first point of contact for client inquiries related to the DNA banking system.
. Assist in diagnosing and resolving technical and functional issues in collaboration with senior analysts and technical teams.
. Document support cases, resolutions, and client communications in a structured and timely manner.
. Participate in client meetings, training sessions, and onboarding activities to support system adoption and usage.
. Escalate complex issues to appropriate internal teams while maintaining ownership of client communication.
. Support testing and validation of system updates,...