Job Description We are looking for Customer Service Reps to help in our Dispatch and Reservations departments. Bilingual preferred but not required. This position will carry out day-to-day functions of our Dispatch/ Reservations and assisting clients with exceptional customer service.

Handle incoming and outgoing customer service calls and emails.

Accurately enter customer reservations request and changes.

Resolve common customer concerns and issues.

Monitor service progress and communicate updates to customers, addressing any concerns or changes promptly.

Function as a customer support person with responsibility for troubleshooting any reported problem, identifying the source of the problem and either correcting the problem or escalating it to the point of resolution

Must understand: pricing, vehicle types, travel times, airport procedures and codes, affiliate network.

Education - minimum high school diploma, GED or equivalent <...