Director, User Experience & Design Strategy

New York, NY, United States(Hybrid)

**Job Description**

**How will you make an impact in this role?**

Digital Labs is American Express’ innovation engine, responsible for identifying, incubating, and scaling emerging products, experiences, and technologies that shape the future of our business. As Director of User Experience & Design Strategy, you will combine expertise in design craft, customer-centered thinking, and emerging technology innovation to create impactful experiences that drive business outcomes and delight users.

You will lead the UX function for Digital Labs, overseeing a multidisciplinary team spanning design, research, and content while partnering closely with product, engineering, and business leaders. This role requires both strategic leadership and hands-on execution. You will establish a vision for experience design across Labs products, drive consistency and design excellence,...