Job Overview Director, Service Management – APAC at Syneos Health. This role leads the end‑user technology support function across the Asia‑Pacific region, driving service excellence, operational efficiency, and automation initiatives while managing both internal teams and external service partners.
Responsibilities - Lead, mentor, and coordinate a high‑performing regional support function across APAC, fostering accountability, collaboration, and continuous improvement.
- Establish operational standards, performance expectations, and service delivery metrics aligned to business needs.
- Act as the regional escalation point for complex or business‑critical support issues.
- Lead end‑user experience and operations, ensuring effective resolution management, operational consistency, and adherence to service levels.
- Own regional workplace technology operations, including endpoint lifecycle management, workstation refresh programs, onb...