Director, Operations Center and Observability

Location: Gurgaon, India   

The Director, Operations Center and Observability leads the strategy, governance, and day-to-day execution of enterprise monitoring, event management, and operational response capabilities.  This role is accountable for ensuring end-to-end visibility across technology services through a modern observability approach that spans infrastructure, cloud platforms, digital workplace, and supported applications.  By combining operational oversight with tool strategy and continuous improvement, the Director enables faster issue detection, reduced business disruption, improved service reliability, and stronger operational resilience.  This role works closely with internal technology teams and strategic service partners to standardize practices, improve service insight, and b...