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Director of Rooms

Company

The Peninsula London

Location

London, United Kingdom

Type

Full-time

The Peninsula London is seeking to hire an experienced Director of Rooms to join our leadership Team. This role will work closely with the General Manager, Operations in planning and leading the large operational team including Guest Experience, Guest Services, Concierge, Housekeeping and Spa & Wellness to ensure maximum business performance, in delivering personalised service within a fast paced high profile hotel. 

  • An exceptional opportunity to join our high-profile flagship hotel in London.

  • The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our colleagues. 

  • Join our award-winning group, working alongside a highly experienced team. 

    • Key accountabilities


  • Lead the full guest experience strategy, ensuring exceptional service delivery and consistent alignment with Peninsula service principles.


  • Champion all guest feedback and service recovery processes, driving ti...

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