A luxury beachside resort is seeking a Director – Call Center Operations to lead a team dedicated to exceptional service. Responsibilities include developing performance strategies, overseeing call center operations, and ensuring guest satisfaction. Candidates must have 7–10 years of experience in call center management, with at least 3 years in luxury hospitality. Strong interpersonal skills, knowledge of PBX systems, and proficiency in Microsoft Office are essential. The position offers an attractive salary and comprehensive employee benefits.
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