The Role…

The Director of IT Services & Delivery is the most senior IT support leader at Soho House & Co, with global accountability for the technology experience across our 45+ Houses, Soho Works, Retail, Ned Club, and IHDB brands. This is fundamentally an operational IT role — making sure our IT is up and running, all the time, everywhere. The Director leads a global support team, but the mindset is 24/7: senior leadership combined with hands‑on ownership where it matters, owning operations, support, and incident management end‑to‑end, and answering for service performance across every site, every day.

It is a high‑visibility role that depends on strong collaboration across Operations, Finance, HR, and the wider business. Reporting to the Chief Digital & Technology Officer, the Director sits within the Digital leadership team alongside the leads for AI, Data, Engineering, Product, and Security — a department that drives cutting‑edge work across AI, Data,...