Lead continuous improvement and transformation initiatives with Manulife as the Director of Continuous Improvement and Transformation Delivery in Waterloo, Ontario. Drive low-code solution delivery and organizational excellence through innovative methodologies.
In this senior leadership role, you will enhance the Continuous Improvement (CI) capability across Group Benefits Operations while spearheading large-scale transformation initiatives. Primary responsibilities include utilizing Lean and Six Sigma methodologies to achieve measurable outcomes in efficiency and service performance, and guiding a team of CI practitioners.
Key Responsibilities:
• Own and enhance CI capability across all operations
• Set strategic direction and governance for CI delivery
• Ensure application of Lean, Six Sigma, and problem-solving methods
• Act as an escalation point for operational challenges
• Lead talent development and succession planning for CI teams
Requirements:
• Expe...