Director of Client Services

Location: Remote (South Africa)

Employment Type: Full-Time

Working Hours: US Hours (9am - 5pm EST)

Overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.

Key Responsibilities:

• Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
• Develop and implement client service protocols and best practices to enhance client experiences.
• Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
• Collaborate with sales, operations, and pr...